Effective Date: 01/19/2025
Last Updated: 03/12/2026
Trinity Global USA LLC (“Trinity Global USA LLC,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit trinityglobalusa.com, make a purchase, submit a form, contact us, or otherwise interact with us online.
1. Who We Are
Trinity Global USA LLC operates this website. Throughout this Privacy Policy, the terms “we,” “us,” and “our” refer to Trinity Global USA LLC.
2. Information We Collect
We may collect the following categories of information:
Personal Information You Provide
When you place an order, fill out a form, subscribe to updates, request information, or contact us, we may collect information such as:
Name
Billing address
Shipping address
Email address
Phone number
Payment information
Order details
Any other information you choose to provide
Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device and usage, such as:
IP address
Browser type
Device type
Operating system
Time zone
Referring to the website or search terms
Pages viewed
Products viewed
Time spent on pages
Interactions with our website
This information may be collected through cookies, log files, pixels, tags, and similar technologies.
3. How We Use Your Information
We may use your information to:
Process and fulfill orders
Send order confirmations, shipping notifications, and customer service messages
Respond to inquiries and support requests
Communicate with you about your orders, account, or requests
Improve our website, products, and services
Detect, investigate, and prevent fraud or other unlawful activity
Personalize your experience on our website
Send marketing communications, where permitted by law and based on your preferences
Comply with legal obligations and enforce our policies
4. Text Messages and Phone Communications
If you provide your phone number to Trinity Global USA LLC, you may receive text messages or phone calls from us related to your relationship with our business.
These communications may include:
Order updates
Shipping notifications
Customer support follow-up
Responses to your inquiries
Product or service information you requested
Promotional or marketing messages, if you have opted in to receive them
By providing your phone number and opting in where required, you agree to receive communications from Trinity Global USA LLC at the number you provide.
SMS Consent
SMS consent is not shared with third parties or affiliates for marketing purposes. We do not sell, rent, or share your mobile number or SMS consent information with third parties or affiliates for their own marketing or promotional use. This type of disclosure is a common requirement in campaign vetting.
Message Frequency
Message frequency may vary depending on your interaction with us, your orders, and your preferences.
Message and Data Rates
Message and data rates may apply depending on your mobile carrier and plan.
Opting Out
You can opt out of SMS communications at any time by replying STOP to any text message. After you opt out, you may receive a final confirmation message confirming that you have been unsubscribed. Carriers and messaging best practices generally require honoring opt-outs and allowing them at any time.
Help
For help, reply HELP to any text message or contact us using the contact information listed below.
Consent Not Required for Purchase
Your consent to receive promotional or marketing text messages is not a condition of purchase.
5. Cookies and Similar Technologies
We use cookies and similar tracking technologies to operate our website, improve functionality, understand user behavior, and support marketing and analytics efforts.
These technologies may help us:
Remember your preferences
Keep items in your cart
Understand how visitors use our website
Improve website performance
Measure the effectiveness of advertising and campaigns
You can control cookies through your browser settings. Disabling cookies may affect certain website features.
6. Sharing of Information
We may share your information with trusted service providers that help us operate our business, such as providers that assist with:
Website hosting
Payment processing
Order fulfillment
Shipping
Analytics
Customer communication
Marketing support
We may also disclose information:
To comply with applicable law, regulation, legal process, or governmental request
To protect our rights, property, or safety
To investigate fraud, security issues, or violations of our policies
As part of a business transfer, merger, sale, or reorganization
We do not sell your personal information in the traditional sense for money.
Mobile information, SMS consent, and phone numbers collected for SMS communications are not shared with third parties or affiliates for their own marketing or promotional purposes. This specific disclosure is especially important for messaging compliance reviews.
7. Marketing and Advertising
We may use your information to send updates, offers, and promotional content, subject to your preferences and applicable law.
We may also use certain information to better understand customer interests and improve advertising relevance. You may opt out of promotional emails by using the unsubscribe link in those emails. You may opt out of promotional text messages by replying STOP.
8. Do Not Track
Some web browsers offer a “Do Not Track” feature. Because there is not yet a consistent industry standard for responding to these signals, our website may not respond to Do Not Track requests.
9. Data Retention
We retain personal information for as long as reasonably necessary to:
Fulfill the purposes described in this Privacy Policy
Complete transactions
Maintain business records
Comply with legal obligations
Resolve disputes
Enforce agreements
10. Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, such as the right to:
Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information, subject to certain exceptions
Opt out of certain marketing communications
To make a privacy-related request, please contact us using the contact details below.
11. Data Security
We take reasonable administrative, technical, and physical measures to help protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
12. Children’s Privacy
Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we do, we will update the Effective Date or Last Updated date at the top of this page.
14. Contact Us
If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact:
Trinity Global USA LLC
3826 Broadway
Allentown, PA 18104
United States
Email: support@trinityglobalusa.com
Phone: (833)313-8487
